What is Missing Logs - Time Doctor? : Member Support Portal

What is Missing Logs - Time Doctor?

This is only applicable for employees who are using TIME DOCTOR. This is for employees who experience login discrepancies such as forgot to open Time Doctor, forgot to prompt play after breaks, etc. This request must be approved by the manager in FiltaHR.

Please be reminded of the following details:

Any missing log should be filed within fifteen (15) days, but if it occurs after payroll processing, you must submit a ticket to adjust your salary for the next cutoff period.
Only approved missing logs during the vetting period will be included for payroll processing.
If a missing log has been filed and approved beyond the vetting cutoff, the members must file a dispute ticket in order to adjust in the next payroll run.
Please lookout for any payroll reminders to file any missing logs. This is to ensure that your filed missing log will be included in the upcoming payroll.

How do I file for Missing Logs - Time Doctor?

Please follow these steps:

Log in to your FiltaHR account.
Go to the Time Entries Request tab.
Choose Missing Logs - Time Doctor as the request type.
Select the date of your missing logs (note: you can only select one day at a time. Multiple days of missing logs would need multiple requests)
Indicate your actual time-in and time-out (ex: if you forgot to clock-in, indicate the time you were able to clock-in in the system)
Add a reason for your manager.
Click Submit.

Your manager will get an email and can approve or decline your request. If you have any other questions or concerns, feel free to reach out to us!